Home Depot Gift Card Scam
Please wait for a product specialist to respond.
Phong: Welcome to The Home Depot. How may I assist you today?
Me: How do I pay using a gift card online?
Phong: While I would be happy to assist you with that, I'm afraid the online system is not set up to take gift cards. You will only be able to use them in-store.
Me: But... you don't have this item in store
Phong: I'm sorry about that, unfortunately you will have to purchase it using a credit card and save your gift card for a different purchase in store.
Me: I need this faucet.. not the three that you have in the store
Me: Okay, then I want a refund
Me: This is crazy and a little on the crooked side
Phong: If you need to cancel your order you can do it by calling 1-800-430-3376.
Phong: I apologize for the inconvenience.
Me: No... I want to bring my gift cards back
Phong: I'm afraid it is not policy to change gift cards for cash. You may want to speak with the manager of your local store to see if they will do this for you.
Me: Your stores have a poor selection of products. The card does NOT inform the consumer that it cannot be used online
Me: I will check with my father, he is a consumer rights lawyer.
Phong: Thank you for shopping with Home Depot! Please close the chat window by clicking on the gray close button in the upper right corner of your chat window. Please take a few moments to complete our customer survey. Have a wonderful day!
This is the customer service that HD offers? I was disconnected with no resolution or goodbye? HD made thousands off of me last year, they just lost a loyal customer. I am printing this chat and bringing it to HD with me. I will be filing complaints not only for Phong's poor customer service but also for not informing the consumer of the inability to order online products.
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