Thumbs Up Or Pants Down

One of our fans sent in this true phone conversation with Comcast customer service. Cancel your service now before you have to deal with them.... not only will you be placed on hold 4 times but your complaint will take the Attorney General's assistance to get resolved.

 

Hello this is Kathleen how may I help you?

 

 

Me:  This is Lora Pxxxxx and I just want to activate my new digital box. I had reception for about 2 minutes and now I have a message telling me my service has been temporarily interrupted and this is the number on the screen

 

 

One moment please while I transfer you to a customer service representative

 

 

Welcome to Comcast this is Patrice, how may I help you?

 

 

Me: Yes, This is Lora Patch and  I just want to activate my new digital box. Do you need my account number?

 

 

Patrice: No, just your address please.

 

 

Me:  xxxxxxx E 238^th Kent WA 98031

 

 

Patrice: Thank you. One moment please

 

ON HOLD

 

 

Patrice:  Thank you for waiting. Can I get your address again?

 

 

Me:   I give address again

 

 

Patrice:  Please hold

 

ON HOLD

 

 

Patrice:  Thanks for holding. Can I get the serial number on the back of the digital box.  We have upgrades available in your area.  Several packages which will enhance your viewing.

 

 

Me: No thank you, right now I just want to watch TV.

 

 

Patrice:  We offer pay per view events

 

 

Me:   I am not interested. I just want to be able to watch MY television now.  The serial number is XXXXXXXXXX

 

 

Patrice:  One moment please

 

ON HOLD  (10 mins)

 

 

Patrice:  Is there a different serial number located on the bottom of the box?

 

 

Me:  Yes, it is xxxxxxxxxxx

 

ON HOLD   (10 mins)

 

 

Patrice:  May I get your address again please.

 

 

Me:  Would you like my account number?  Is there some problem?

 

 

Patrice:  I just need your address

 

 

Me:   xxxxx   ??????

 

ON HOLD  (20 mins)

 

 

Patrice:  Where did you get your digital box?

 

 

Me:  At the Auburn Comcast

 

 

Patrice:  Fed X?

 

 

Me NO,the Auburn Comcast

 

 

Patrice:  UPS?

 

 

Me:  inaudible ?F?.  NO!!!  The Auburn Comcast store

 

 

Patrice:  One moment please

 

ON HOLD (25 mins)

 

 

Patrice:  Was that address on 39^th?

 

 

Me:  not so inaudible ?FF? no  the address is 10705????

 

 

Patrice: Hold Please

 

ON HOLD

 

 

Patrice:  I am going to transfer you to the billing department so you can set up an account and then we will transfer you to the activation center.

 

 

Me:  Why am I being transferred to the billing department?  I HAVE an account. Do you want the number?

 

 

Patrice:  Maam, we just need to get an account set up in your name.

 

 

Me:  I HAVE AN ACCOUNT!!!! I HAVE HAD AN ACCOUNT FOR YEARS!!!!!

 

Patrice:  Well, you have internet service and phone service but not cable.

 

 

Me:  I have cable and internet.  I DO NOT have phone.

 

 

Patrice:  Yes you do.

 

 

Me:  NO I DON?T!!!!!!!!!!!!!    OMG. Shoot me now!!!

 

 

Patrice:  Please hold for the billing department

 

ON HOLD 20 minutes

 

 

?Billing department this is Marie how may I help you?

 

 

Me:  I have no idea. I just want to watch TV and I was transferred to you. Do you want my account number????

 

 

Silence

 

 

Marie:  You have an account number?

 

 

Me:  SIGH?loudly.  YES it is xxxxxxxxxxxxxxxxxx

 

 

Marie: Hold please

 

ON HOLD  30 minutes

 

 

Marie:  Are you in the Seattle area?

 

 

Me:  YES!!!!!! Kent Washington

 

 

Marie:  Oh, this is the Portland Comcast. One moment please

 

 

Me:  Don?t put me on h?.

 

ON HOLD (20 minutes)

 

 

?Hello this is Jerry.  One second and I will have you up and running.

 

 

And finally DONE!!!!!!!!!!!!!!!!!

Customer Service at it?s finest